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Terms & Conditions - Clock Repair

 

Your access to and use of our clock repair service is subject to your acceptance of and compliance with the following terms and conditions:

 

  • Weights for longcase clocks must be retained by the customer for the duration of the repair.
    We request that you have these available for the delivery and set-up of your clock

  • All detachable parts of your clock case, including keys should be removed, and retained by the customer
    for the duration of the repair

  • Our hourly labour rate is £65.00, plus VAT.

  • Our estimated time for completion of a clock repair is 9-12 months

  • Due to temperature variables, the final time-keeping adjustment must be carried out by the customer,
    once the clock is in your home

  • Your clock repair comes with a 12-month guarantee; however, this does not cover the following:

    • Accidental damage or damage caused by misuse of the clock

    • Replacement of broken glass

    • Repair or replacement of broken hands

    • Repair or replacement of broken wheels and teeth

    • Cost of replacement suspension springs (fitting charge not applicable)

    • Cost of replacement mainsprings (fitting charge not applicable)

 

Full payment is required prior to any pre-arranged delivery, or upon collection of your completed clock.

Personal cheques are not accepted. If your clock is not collected within 8 weeks, a weekly storage charge of £78, equivalent to 1 hour labour, will apply. If after 6 months the clock remains unclaimed and unpaid, Time in Hand reserves the right to initiate legal procedures in order to recover labour, materials and storage costs etc. In cases where your clock has not been restored or repaired and repeated attempts to contact you have been unsuccessful for 24 months or more, Time in Hand reserves the right to initiate legal procedures in order to recover labour, materials and storage costs etc.

 

Some photos of our restorations may appear on our website or social media pages.

Terms & Conditions - Watch Repair

 

Your access to and use of our watch repair service is subject to your acceptance of and compliance with the following terms and conditions:
 

  • All complete services are covered by our 12 month guarantee

  • Removal of the watch case back, or intervention by anyone other than Time In Hand will immediately
    void your guarantee

  • Partial repairs are not covered by our guarantee

  • Our guarantee does not cover the following:

    • Crown, stem, bezel, crystal, band or bracelet, or general wear and tear to these parts

    • Any damage from misuse, including dropping or jarring

    • Exposure of the watch to conditions it has not been built for, such as moisture and water

    • Leaving the ‘screw down crown’ unscrewed


Full payment is required at time of collection of your watch. Personal cheques are not accepted. If your watch is not collected within 8 weeks, a weekly storage charge of £78, equivalent to 1 hour labour, will apply. If after 6 months the watch remains unclaimed and unpaid, Time in Hand reserves the right to initiate legal procedures in order to recover labour, materials and storage costs etc. In cases where your watch has not been restored or repaired and repeated attempts to contact you have been unsuccessful for 24 months or more, Time in Hand reserves the right to initiate legal procedures in order to recover labour, materials and storage costs etc.
 

Some photos of our restorations may appear on our website or social media pages.