The
Small Print...
Terms & Conditions - Clock Repair
Your access to and use of our clock repair service is subject to your acceptance of and compliance with the following terms and conditions:
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Weights for longcase clocks must be retained by the customer for the duration of the repair.
We request that you have these available for the delivery and set-up of your clock -
All detachable parts of your clock case, including keys should be removed, and retained by the customer
for the duration of the repair -
Our estimated time for completion of a clock repair is 9-12 months
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Due to temperature variables, the final time-keeping adjustment must be carried out by the customer,
once the clock is in your home -
Your clock repair comes with a 12-month guarantee; however, this does not cover the following:
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Accidental damage or damage caused by misuse of the clock
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Replacement of broken glass
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Repair or replacement of broken hands
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Repair or replacement of broken wheels and teeth
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Cost of replacement suspension springs (fitting charge not applicable)
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Cost of replacement mainsprings (fitting charge not applicable)
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Full payment is required prior to any pre-arranged delivery, or upon collection of your completed clock.
Personal cheques are not accepted.
Some photos of our restorations may appear on our website or social media pages.
Terms & Conditions - Watch Repair
Your access to and use of our watch repair service is subject to your acceptance of and compliance with the following terms and conditions:
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All complete services are covered by our 12 month guarantee
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Removal of the watch case back, or intervention by anyone other than Time In Hand will immediately
void your guarantee -
Partial repairs are not covered by our guarantee
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Our guarantee does not cover the following:
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Crown, stem, bezel, crystal, band or bracelet, or general wear and tear to these parts
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Any damage from misuse, including dropping or jarring
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Exposure of the watch to conditions it has not been built for, such as moisture and water
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Leaving the ‘screw down crown’ unscrewed
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Full payment is required at time of collection of your watch. Personal cheques are not accepted.
Some photos of our restorations may appear on our website or social media pages.