Updated 02 November 2023

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Your access to and use of our Home Visit service is subject to your acceptance of and compliance with the following terms and conditions:
 

• Home visits can be arranged on request for most clocks

• Home visits are subject to a non-refundable minimum call out charge by area band (as specified below).  

• Payment of the non-refundable call out charge must be received in full, prior to the date of the home visit.  Personal cheques are not accepted.

• We cannot guarantee a requested home visit will happen within any given timescale.  Any time scale suggested by Time In Hand is subject to change.

• Home visits are subject to an appointment date agreed upon by phone or email.

• Home visit appointments will be given a 4 to 6 hour timeslot.  We are unable to guarantee a specific time for the visit within this timeslot, due to external factors.  If for any reason our specialist is running late or has to re-arrange, you will be called at the earliest opportunity to inform you of this.

• We reserve the right to delay or move forward the date of your home visit, as this is subject to the availability of our specialists.

• The call out charge will not be refunded for missed appointments.  If you (the customer) need to re-arrange a home visit appointment, we require at least 24 hours notice.  Without this a further call out charge may be payable upon arranging any subsequent home visit.

• Longcase clocks which have been fully serviced by Time In Hand can be delivered and set up free of charge if the delivery address is within area band A, B, C or D. For locations outside these bands, a charge will apply.

• Home visits are not covered by the 12-month guarantee for repairs or sales. As such, charges may apply.

• NON-REFUNDABLE MINIMUM CALL-OUT CHARGE BY AREA BAND:

  • £40.80   – Band A (Shipston-On-Stour area)

  • £81.60   – Band B (Moreton-In-Marsh, Chipping Norton, Stratford-Upon-Avon, Wellesbourne, Broadway)​

  • £122.40 – Band C (Alcester, Warwick, Banbury, Evesham)

  • £163.20 – Band D (Kenilworth, Witney, Cheltenham, Redditch Solihull)​

• A price for visiting locations beyond Band D is available on request.

• The call-out charges specified above are a guide and may be subject to change.

• You will be advised of the applicable charge, and payment must be received prior to any home visit being arranged.

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We reserve the right to modify these terms and conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website here. If we make material changes to these terms and conditions, we will notify you here that it has been updated so that you are aware of that.

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We will email a copy of these Terms and Conditions and a copy of our Privacy Policy to the email address that you provide below.